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Alfred Beshi

IT Network Analyst , Sr. Systems Engineer

Since 2011 I hold a Bachelor Degree in Electronic Engineering with the title "Engineer". I was ranked among the top 10 students with an average above 80%. Even before my decision to study engineering, I was fascinated by the rapid advancement in the field of Information Technology. In addition to that, being surrounded by computers, networks,servers and all kind of electronics inspired me to choose my field of study and motivated me to learn and complete my studies with high grades. Learning is a continuous and never ending process and with this high-dynamism in the field of communication one shall always thrive to know more. Some courses undertaken during my bachelor's degree studies in Electronic Engineering such as: Programming languages, Fundamentals of telecommunications, Telematic Networks, Data Transmission Networks, Computer Architecture, installed a strong aspiration to make my career in this field. With understanding of these concepts I was able to connect with the technologies we use on a day-to-day basis. Carrying forward my interests towards Networks and Communication I presented my final year theses titled "Private Virtual Networks, Protocols, Security and IPSec Protocol".

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RESUME

Education

  • January 2014 - April 2015

    George Brown College

    Computer System Technician Diploma

    GPA of 4.0

    •  Received the “2014-2015 Computer System Technician Award of Excellence” for demonstrating outstanding academic performance, strong leadership qualities and contributing greatly to the classroom learning environment
    •  Retrieved the “Certificate of Appreciation” to acknowledge my contribution as a Peer Leader in facilitating group learning sessions outside of class hours focusing on high0risk courses. Using specific course content to model and practice learn-to-learn strategies
    •  Received accomplishments in making the “Dean’s Honour List” for each semester withGPA of 4.0
    •  Volunteered in George Brown College’s Student Representative Council Meetings. Responsible for Collecting feedback from peers and expressing to the Department Chair, Program Coordinator and other student representative to help improve and perfect the curriculum and course delivery
    •  Volunteered as an Orientation Leader for the college; guiding and motivating a group of new students
    •  Mastered Skills on PC Hardware Troubleshooting Principles based on A+ Certification
    •  Advanced on IP addressing, building LANs, Routers and Switches configurations. CCNA preparation
    •  Fundamental of web application such as client and server interaction, application design, implementation and deployment. HTML5 /CSS3 and MySQL and PHP features and standards

  • Oct. 2008 – Jun. 2011

    Polytechnic University of Tirana, Faculty of Information and Technology, Albania

    Electronic Engineering, Bachelor Degree

    •  Honoured and being member of Student’s Senators Council 2009-2011
    •  Acquired Superior theoretical and practical knowledge of Computer Architecture and Organization
    •  Completed various groups of studies consisting of analogue circuits and communications, Principles of Digital Systems and its processing. Microcontrollers and Programmable Logic
    •  Acquired remarkable knowledge and skills in different engineering software
    •  Gained Advanced Knowledge of Data and Security Networks, Protocols and Analysis

Employment

  • January 2017 - Present

    Jolera Inc.

    Tier 3 Escalation Engineer (Enterprise Architect)

    • Ensure all assigned requests are responded to and dealt with as per Jolera and customer standards.
    • Using personal/team knowledge and the customer’s engagement model they will ensure all reasonable attempts to process and close requests directly and as per SLA.
    • Confirm/audit all issues and requests are captured and closed via the CRM ticketing system to Jolera standards of detail and quality.
    • Escalates tickets to Chief Enterprise Architect, or Customer internal resources based on established internal / customer processes.
    • Escalates high profile issues to the Service Desk Services Director for appropriate handling and routing.
    • Ensure knowledge transfer of multiple systems and processes by properly documenting all systems, architecture, and credentials within the Jolera system and regularly audits for accuracy.
    • Actively monitor customer systems/services and Jolera’s internal services via Jolera monitoring systems.
    • Recommend upgrades and changes to customer systems to ensure stability, security, and added functionality.
    • Authors and Performs RFC approved systems modifications and reboots.
    • Monitors and audits customer backup success, ensure email notifications are delivered and appropriately documented.
    • Regularly audits site visits and assessments of all customer sites and confirms assigned work completed to Jolera standards and in a timely manner.
    • Escalation point for all customer concerns, escalations, and planning issues.
    • Assists senior management in stability of customer contracts, and actively participates in portfolio growth.
    • Supervises and shadows Engineers for correctness of work, and knowledge transfer.
    • Ensures documentation portals are updated with systems documentation, processes, procedures, RFC’s and backup logs as per schedule.
    • Follow all other processes and quality standards as defined by the Chief Technical Officer, and the Chief Enterprise Architect
    • Participates in regular update and planning sessions with Senior Management.
    • Engages team by holding regular teleconferences/meetings to impart knowledge transfer, and plan customer work.
    • Participates in project management office planning meetings as required, and provides status updates of active deployments.
    • Actively assists the Service Desk Manager with escalations and problem resolution as per established processes.
    • Ensures availability in a 24×7 environment to assist with handling of Service Desk Queues, Engineers, and customers with escalation requests..

  • June 2016 - Present

    Jolera Inc.

    Senior Systems Support Engineer

    Senior Systems Engineer for 80+ multi-site clients

    • Microsoft Windows Server 2003, 2008, 2008R2, 2012, 2016
    • Microsoft Exchange Server 2003, 2007, 2010, 2013
    • Microsoft Office365 Active Directory, DNS, DHCP, GPO, object management and share permissions
    • Desktop: MS Windows XP/7/8/10, Mac OSX, Linux (Ubuntu, RedHat, Debian, CentOS)
    • Virtualisation: VMware ESXi 4/5/6, Citrix XenServer, Microsoft HyperV 2008/ 2010
    • Backup: Barracuda Cloud Control, Vembu BDR, Bacula Enterprise Backup
    • Networking: Dell SonicWall, Juniper, Cisco, Barracuda
    • Productivity: Microsoft Office 2007, 2010, 2013, SharePoint 2010, 2013
    • Training, coaching, and onboarding new technicians
    • Incident management and Problem management
    Additional Duties and Responsibilities
    • Receive and respond to service requests for assistance via telephone and email in accordance with each client’s Service Level Agreement (SLA). Service items to include (and not limited to):
    • MS Office: Troubleshoot and fix advanced issues
    • MS Outlook: Addressing profile and data corruption issues
    • Active Directory / MS Exchange / Office 365: Moves/Adds/Changes of accounts, OU’s, GPO’s, ADFS, and troubleshooting of the same
    • Managing and addressing issues related to File permissions/Workflow
    • Addressing issues related to Printers and printer sharing
    • Mobile Devices: Activations (BES, ActiveSync, etc.)
    • Monitoring and addressing Alerts
    • Addressing issues related to SharePoint permissions
    • Etc…
    • Provide remote service assistance through the use of various web-based remote support tools when necessary.
    • Process service tickets and assign to appropriate Jolera onsite technicians, or customer-specific internal service resources, as necessary which may include travel to customer sites for on-site issue resolution as each situation dictates.Maintain service ticket ownership throughout the life of the support incident.
    • Act as a point of escalation for Tier 1 staff and also provide consultative input to Tier 1 for issue resolution
    • Escalate high profile issues to the Service Desk Manager for appropriate handling and routing.
    • Actively monitor all customer systems and services and respond to device-down scenarios.
    • Develop knowledge of multiple systems and processes in order to troubleshoot problems.
    • Perform server updates and reboots during customer-designated service windows.
    • React to onsite outage scenarios as necessary or as assigned by the Service Desk Manager.
    • Monitor, record and troubleshoot customer backup status if necessary.
    • Work rotating shifts as scheduled by the Service Desk Manager.
    • Follow all other processes and quality standards as assigned by the Service Desk Manager.

  • May 2015 – Present

    Jolera Inc.

    System Support Professional

    • Provide  technical support for 80+ separate networks for small, medium and large companies via remote service assistance through the use of various web-based remote support tools, phone, email and Help Desk Tickets. • Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment • Troubleshoot and resolve customer issues by configuring & installing network components and services in OS (Win XP, 7 and 8), mobiles: Android & Apple. Support with applications (MS Office 2007,2010,2013 and Adobe) • Troubleshooting mail flow issues on Exchange 2003/2008/2013. Including bounce backs, blacklisting/whitelisting and spam. Perform installation, testing and relocation of hardware/software according to corporate standards. • Record, Track and process service tickets using Connect-Wise, assign to appropriate Jolera onsite technicians • Actively monitor all customer systems and services and respond to devices-down and onsite outage scenarios. • Perform server updates/maintenance during customer-designated service windows. • Assist special projects and perform additional assignments, such as deployment of IT services and solutions. • Provide strong overall communication skills, interpersonal, organizational and planning skills

skill

Senior Solution Architect: IT architecture best practices and methodologies around: Microsoft Solutions MS Active Directory / Windows Server MS Exchange MS O365 MS SQL MS Azure / EMS MS Hyper-V MS System Center MS Skype for Business Data Center Solutions Servers (DELL, IBM, HPE) Barracuda (Backup server, archiving, Essentials) Storage (DELL, IBM, Barracuda HPE, EMC, Netapp) Networking (HPE, DELL, Cisco) Security (Intel, Barracuda, Cisco, General Endpoint Security, Palo Alto, Checkpoint etc.) Backup and Disaster Recovery VMware Citrix Security services SIEM / SOC Penetration testing Vulnerability assessments IT Outsourcing / Managed Infrastructure services Monitoring / management Service / Help Desk Backup / DR as service Cloud platforms and services MS Azure Amazon Web Services (AWS) • Proficient in many Operating Systems: Windows XP/7/8, LINUX, UNIX, MAC OSX, Server 2008/2012 • Configuring Active Directory infrastructure, roles and service, objects, Configuring DNS, DHCP, NAP • Experience working with Microsoft Office (Excel, Word, Power Point, Access, Outlook) • Experience in managing and configuring Apache HTTP server, working with amazon and digitalocean cloud services, implementing different VMware solutions • Advanced knowledge programing languages: HTML5, CSS3, JavaScript, C/C++, PHP and MySQL amazon and digitalocean cloud services • Strong knowledge of various Internet topologies, networks and technologies, such as STP, PVST+, HSRP, GLBP, link aggregation EtherChannel with PAgP and LACP, DHCP, ACLs, NAT and IPsec • Strong grasp of knowledge in IPv4 and IPv6 subneting/superneting, configuring single/multiarea OSPF, EIGRP, RIP, Serial Communication across a WAN, configuring HDLC , PPP, Frame Relay PVC and point-to-point subinterfaces • Experience with several engineering software such as: PSpice, Mathcad, Multisim and Matlab • Skilled technical background in supporting hardware such as: Desktops, laptops, printers, servers, network components, access points, wireless LAN, DSL, WMAN, Bluetooth, RFID, GPS • Efficient in completing tasks promptly and able to meet deadlines while maintaining the quality of the work; Boosted experience working on field and in a team environment • Excellent communication skills. Languages: English, Italian and Albanian

  • ACTIVE DIRECTORY; ROLES AND SERVICE
  • CONFIGURING SERVER 2008/2012
  • APACHE HTTP SERVER
  • AMAZON AND DIGITALOCEAN CLOUD SERVICES
  • HTML5; CSS3; JAVASCRIPT; JQUERY
  • C/C++; PHP AND MYSQL
  • MS Active Directory Windows Server MS SQL
  • MS Exchange MS O365 MS Azure / EMS
  • MS Hyper-V; MS System Center; MS Skype for Business
  • Data Center Solutions: Servers (DELL; IBM; HPE)
  • Barracuda (Backup server; archiving; Essentials)
  • Storage (DELL; IBM; Barracuda HPE; EMC; Netapp)
  • Networking (HPE; DELL; Cisco)
  • Security (Intel; Barracuda; Cisco; General Endpoint Security; Palo Alto; Checkpoint etc.)
  • Backup and Disaster Recovery
  • VMware Hyper-V Citrix
  • Security services: SIEM / SOC
  • Penetration testing; Vulnerability assessment
  • IT Outsourcing / Managed Infrastructure services
  • Monitoring / management
  • Service / Help Desk
  • Backup / DR as service
  • Cloud platforms and services: MS Azure; AWS (Amazon Web Services )

Recognition

• Received the “2014-2015 Computer System Technician Award of Excellence” for demonstrating outstanding academic performance, strong leadership qualities and contributing greatly to the classroom learning environment • Retrieved the “Certificate of Appreciation” to acknowledge my contribution as a Peer Leader in facilitating group learning sessions outside of class hours focusing on high0risk courses. Using specific course content to model and practice learn-to-learn strategies • Received accomplishments in making the “Dean’s Honour List” for each semester with GPA of 4.0

  • Certificate of Appreciation

    Certificate of Appreciation

    George Brown College

  • Computer System Technician Award of Excellence

    Computer System Technician Award of Excellence

    George Brown College

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